Chengdu Guiheng Technology Co., Ltd. company profile

Technical Strength and Quality Assurance
The sheet metal and machined parts for our products are designed in-house and outsourced for processing. The components we procure are selected from high-quality domestic brands, ensuring equipment safety and quality stability from the source. Annual revenue from repairs accounts for less than 5% of our total income. Our equipment is original in design, both internally and externally. Particularly, our integrated technologies involving the stirring method, high-frequency heating structure, temperature control method, and temperature adjustment approach are distinct from and superior to similar domestic and international equipment. It is truly "Created in China." To date, the company has obtained 6 utility model patents.

After-Sales Service Commitment

1. Detailed Guidance: Provide users with detailed introductions to equipment structure, working principles, safe operating procedures, and maintenance methods.

2. Knowledge Transfer: Impart fusion sample preparation techniques and high-frequency heating principles unreservedly to operators, ensuring customers can prepare qualified samples.

3. Quality Assurance: Meticulous design and manufacturing aim for long-term maintenance-free operation or minimal repair needs.

4. Service Principle: Fast, Accurate, Decisive, Thorough, and Considerate.

5. Service Goal: To win users' "complete satisfaction" through exceptional service quality.

6. Repair Policy: Address users' urgency by performing repairs first, discussing charges later.

7. Response Efficiency: For equipment failures, whether under warranty or not, we will respond within 4 hours. If necessary, we will arrive on-site and commence repairs within 24 hours for locations within the province and 48 hours for locations outside the province.

8. Technical Support: Our service includes ongoing technical exchange on fusion techniques, assisting customers to resolve issues encountered during sample preparation via phone, WeChat, or video call.

Team and Management
We are a small-to-micro enterprise with 15 employees. Among them, 3 hold bachelor's degrees, 5 hold technical secondary school diplomas, and the remaining staff all possess over ten years of extensive experience in the industry. The company's annual output value exceeds 6.8 million RMB. We adhere to a people-oriented management philosophy, practice humane management, and maintain strict control over production quality. Employee compensation consists of a fixed salary (including base pay, position allowance, and company benefits), quality assessment bonuses, and year-end profit sharing.